We will be implementing a ticket priority system to ensure that the most urgent issues are dealt with quickly and efficiently - this is not to say that someone’s issue is more important than another, but we want to make sure that those having issues with gaining access to game content/ billing and purchases of Rust Console Edition get priority.
For transparency, we will be prioritising the tickets like so:
High Priority - Server Issues, Billing and Purchases
Medium Priority - Technical Issues, Known Issues and Bugs
Low Priority - Gameplay queries
If you have a bug you would like to bring to our attention, you can submit these at our bug reporting website bugs.double11.com/rust.
If you're a content creator or write for a press outlet and would like to be considered for a review copy of the game, please do not open a ticket as it is a completely different team and it may be missed. Please get in touch via firstname.lastname@example.org to make sure you hit the right place and the right team.
All of our Support Agents are based in the United Kingdom, please be mindful of this when submitting your support ticket. We will get back to you as soon as we can but this is not a 24/7 response system.