If you are interested in getting a refund for your purchase, you will need to do this through your chosen platform. Double Eleven cannot process refunds internally.
Both platforms have their own terms and conditions for refunds, all of which is clearly outlined through the links above. If we receive a support ticket relating to a refund, our agents will only direct you to the platform links - so it is quicker to go there directly.
Again, we are not capable of processing refunds internally, this needs to be done through the platforms.